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Web Support
Our support on the
web is organized in the following sections:
FAQ:
Here you can find a complete list of common questions and problems.
General
Info: General information about our products such as new releases,
products upgrades, and so on.
Customer
Support: Web support for our current customers. Users can post support
request and typically get a response from our team within 24 hours.
Prospect
Support:Web support for prospect customers. Feel free to contact us in
order to understand how our products can help you.
Web
Demo: You can look at the scheduled Web demos and eventually join
a session of your interest.
Web
Training: You can look at the scheduled Web Training Sessions
and contact our staff for joining a session.
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Customer
support
Support,
in all of its forms, is a fundamental aspect of our activities, since we
really believe that a good product cannot be a good product without the
required support.
In
order to provide a good support the central keys are an excellent
technical knowledge, and the ability to provide timely responses, and our team
is really focused on both these aspects in such a way that the customer can get
the required answers in the time that he need.
Not
only customer support ...
Our
offer is not only limited to customer support, but we also provide a full set
of training and consulting activities, that cover classical on site training as
well as dedicated web training sessions.
Besides we also provide full support to prospect customers that are
interested in evaluating our products. If you need to understand if and how our
products can be applied to your specific problems contact us in the
Prospect Support section, and we will follow and guide you, in
all the stages of your evaluation enabling you to form your own
opinion without wasting your time.
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